Whether an organization is from the public or private sector, manufacturing or services, big or small, it must manage its resources well to achieve superior performance. With changing global economic conditions, it needs to be nimble and adaptable to ensure its sustainability. Over the last 15 years, the business excellence initiative has helped organizations enhance their management systems and processes to achieve sustained growth.
Organizations use the business excellence framework as a roadmap for their business excellence journey. It helps them to assess where they are on the journey, identify gaps, and take actions for improved performance.
Business Excellence Framework
The business excellence framework is aligned with excellence frameworks adopted for the US Malcolm Baldrige National Quality Award, EFQM (European Foundation for Quality Management) Excellence Award, Japan Quality Award and the Australian Business Excellence Awards etc... It comprises seven categories, namely, Leadership, Planning, Information, People, Processes, Customers and Results
The business excellence framework has the following basic elements:
Senior leaders set the organizational directions and seek future opportunities for the organization.
The systems comprise a set of well-deﬁned processes for meeting the organization's performance requirements.
The results deliver ever-improving customer value and organizational performance.